1. Introduction
AptSide ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our house and land matching platform.
By using AptSide, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, and password when you create an account
- Search Preferences: Block dimensions, bedroom requirements, budget range, and other home preferences
- Contact Information: Phone number and address when submitting enquiries to builders
- Payment Information: Processed securely through Stripe; we do not store card details
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, search queries, time spent on platform
- Location Data: General location based on IP address
- Cookies: Session cookies and analytics cookies (see Cookie Policy)
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our house matching services
- Generate personalized feasibility reports
- Process payments and manage subscriptions
- Send transactional emails (account confirmations, reports)
- Improve our platform through analytics
- Respond to customer support requests
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Builders: When you submit an enquiry, your contact details are shared with the selected builder
- Service Providers: Third-party services that help us operate (Stripe, analytics, email)
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing using bcrypt
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
6. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@aptside.com.au or use the account settings.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 7 years to comply with legal obligations, resolve disputes, and enforce agreements.
8. Children's Privacy
AptSide is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of AptSide after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@aptside.com.au
- Address: Melbourne, Victoria, Australia